About Us

For over 20 years, PPR has been Australia’s trusted partner in delivering fast, flexible, and empathetic housing solutions for insured individuals and families. We work hand-in-hand with leading insurance companies to ensure seamless, reliable support during times of uncertainty. With a commitment to excellence, we have built a reputation for providing compassionate service that prioritizes the needs of those affected by unexpected events.

PPR is more than just a housing provider—we’re a team of dedicated professionals passionate about making a difference in people’s lives. Our mission is to deliver peace of mind by offering tailored solutions that alleviate stress and restore comfort to families during challenging times. By combining our deep industry expertise with an unwavering focus on customer care, we’ve become a name synonymous with trust and dependability.

At PPR, we specialize in providing temporary accommodation solutions for insured Australians who have been displaced due to unforeseen circumstances. Whether it’s a short-term stay or an extended arrangement, we work quickly and efficiently to find the perfect housing solution. Our nationwide network and 24/7 availability ensure we’re always ready to assist whenever and wherever we’re needed.

meet the executive team

Jemma: Founder/Director

Jemma specialises in holiday lettings and Airbnb's, adept at optimising properties from cosy apartments to lavish estates. Understanding the significance of your home, she offers a tailored approach to maximise your rental's potential. Her expertise encompasses everything from strategic marketing and guest relations to efficient maintenance.

Andrew Barnfield: Strategy & Systems Director

Strategy and Systems Director Andrew is a dynamic leader with a proven track record in operations, risk management, and business transformation. At PPR Home Assist, he applies his expertise in creating scalable systems and strategic frameworks to deliver seamless housing transitions for families in crisis. His career highlights include driving innovation and efficiency across multiple industries, making him instrumental in partnering with insurers to provide compassionate, reliable rehoming solutions.

Gabrielle: Client Director

Client Director for PPR Home Assist, works with trusted insurance companies to rehome individuals and families after property damage or loss due to claims. She ensures seamless housing solutions with empathy and efficiency, managing relationships and delivering exceptional customer care during challenging times, helping clients rebuild their lives.

Jenni: Principal

With over 20 years in real estate, Jenni, the principal at Personalised Property Returns, offers unparalleled expertise. She excels in maximising property potential through tailored strategies, ensuring clients achieve outstanding returns. Her dedication transforms property letting into a seamless and profitable experience.

Jodie: Temporary Accommodation Specialist

Jodie has a wealth of experience in temporary accommodation and rehoming, with eight years managing large teams to assist holidaymakers and leading insurance companies in relocating insured clients. With a business degree and a background in Real Estate and insurance rehoming, Jodie ensures seamless property management and guest satisfaction. Her focus is running an efficient, professional team that excels in client support and service.

Caroline: Financial Director

With over 30 years’ experience as an Accountant, Registered Tax Agent, and Mortgage Broker, Caroline is a financial strategist and Director of CE Tax Solutions Pty Ltd. She is dedicated to supporting PPR and rehoming individuals in crisis, partnering with trusted insurance providers.

Lee: TECH SUPPORT

Lee is an MCSE, CompTIA Cyber Security Analyst and holds a degree in Communication Studies from Murdoch University and a Grad Dip in Computer Science from Edith Cowan University. With over 25 years of experience in all facets of IT and a wealth of property and hospitality experience he consults to Personalised Property Returns on everything IT related.

Property Management

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